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    Q: Are you trade only? 

    A: No, we're proud to supply to both the general public and trade customers. Please note, registering for a trade account unlocks a multitude of exclusive benefits tailored to meet your professional needs. 

    Q: What are your delivery options?

    A: We offer Royal Mail Tracked 24 and Royal Mail Tracked 48 delivery services. For larger items, such as boilers and radiators, we offer local pallet deliveries or collection.

    Q: How long does delivery take?

    A: Royal Mail Tracked 24 deliveries typically take 1 working day. Royal Mail Tracked 48 deliveries typically take 2-3 working days. Pallet deliveries may take up to 5 working days.

    Q: Do you offer free delivery?

    A: Yes, we offer free delivery on all orders over £150.

    Q: Can I collect my order?

    A: Yes, you can collect your order free of charge from our branch in Wellingborough, Northamptonshire.

    Q: What is your returns policy?

    A: You can return any item within 7 days of receiving your order for a full refund. Items must be returned in their original packaging and in a resalable condition.

    Q: What do I do if I receive a damaged item?

    A: If you receive a damaged item, please contact us immediately. We will need you to provide the following information:

    • Your order number
    • The product that is damaged
    • A description of the damage
    • Photos of the damage

    Once we have received this information, we will investigate the matter and take the appropriate action. This may include sending you a replacement item, free returns label or issuing you a refund.

    Q: How do I contact you?

    A: You can contact us by phone or email. Our contact details can be found below: 

     Tel: 01933 224100


    We hope this information is helpful. If you have any other questions, please do not hesitate to contact us.