FAQ's

Q: What are your delivery options?

A: We offer Royal Mail Tracked 24 and Royal Mail Tracked 48 delivery services. For larger items, such as boilers and radiators, we offer pallet deliveries.

Q: How long does delivery take?

A: Royal Mail Tracked 24 deliveries typically take 1 working day. Royal Mail Tracked 48 deliveries typically take 2-3 working days. Pallet deliveries may take up to 5 working days.

Q: Do you offer free delivery?

A: Yes, we offer free delivery on all orders over £150.

Q: Can I collect my order?

A: Yes, you can collect your order free of charge from our branch in Wellingborough, Northamptonshire.

Q: What is your returns policy?

A: You can return any item within 7 days of receiving your order for a full refund. Items must be returned in their original packaging and in a resalable condition.

Q: What do I do if I receive a damaged item?

A: If you receive a damaged item, please contact us immediately. We will need you to provide the following information:

• Your order number
• The product that is damaged
• A description of the damage
• Photos of the damage

Once we have received this information, we will investigate the matter and take the appropriate action. This may include sending you a replacement item or issuing you a refund.

Q: How do I contact you?

A: You can contact us by phone or email. Our contact details can be found here on our website.

We hope this information is helpful. If you have any other questions, please do not hesitate to contact us.